Cleanr support

Last updated 7 November 2026

Ask us anything

Email [email protected]. A real person reads every message.

It helps to include your macOS version, your Mac model, where you got Cleanr (Mac App Store or direct download) and what happened. A screenshot is welcome.

Purchases and Cleanr Pro

Restore a purchase: open Cleanr › Settings › Cleanr Pro and click Restore Purchases. Use the same Apple Account you bought with.
Change or cancel a subscription (Mac App Store): Cleanr › Settings › Cleanr Pro › Manage Subscription…, or App Store › your name › Account Settings › Subscriptions.
License keys (direct download): enter your key in Settings › Cleanr Pro. A key works on up to 3 Macs; Deactivate This Mac frees one. Manage on Polar… lets you see the key again or change your plan.
Refunds: Mac App Store purchases are refunded by Apple at reportaproblem.apple.com. For direct-download purchases, email us and we'll sort it out.

Common questions

How do I leave Cleaning Mode?

Press and hold the trackpad for 3 seconds, or hold Esc + Return for 3 seconds. It also ends by itself when its timer runs out.

Why can't the Mac App Store version empty the Trash?

The Mac App Store version isn't allowed to look inside or empty the Trash. On the Trash page, click Open Finder, then choose Finder › Empty Trash (⇧⌘⌫). The direct download can empty it for you.

Cleanr can't see a folder

The Mac App Store version asks you to pick each folder once (Desktop, Screenshots and so on). The direct download may need Full Disk Access in System Settings › Privacy & Security. You can change either at any time.

Camera or microphone shows nothing

Check that Cleanr is turned on in System Settings › Privacy & Security › Camera (or Microphone), then reopen the page.

How do I remove Cleanr?

Quit Cleanr and drag it from Applications to the Trash. Cancel any subscription first, as deleting the app doesn't cancel it.

What Cleanr keeps and where: privacy policy. The rules for using it: terms.